Order Processing Times
All M Luxe Creations gift baskets are made to order and carefully customized according to each customer’s preferences.
- Standard Gift Baskets: Please allow 5–7 business days for preparation.
- Party Favor Packages: Orders must be placed at least 14 days before your event.
- Large & Specialty Orders: Additional preparation time may be required.
- Holiday Orders: Early ordering is strongly recommended due to increased demand.
Business days exclude weekends and recognized holidays.
Please Note: Processing times do not include shipping transit times.
Shipping Information
M Luxe Creations proudly offers nationwide shipping for eligible gift baskets through USPS Priority Mail.
- All shipped orders are sent through USPS Priority Mail.
- USPS Priority Mail typically delivers within 2–3 business days after shipment. Delivery times are estimates and are not guaranteed.
- Please allow 5–7 business days for gift basket preparation before shipping.
- Shipping fees are calculated based on package size, weight, and destination.
- Customers will receive a shipping confirmation and USPS tracking number once their order has shipped.
- All gift baskets are carefully packaged to help protect their contents during transit.
- Shipping transit times do not include order processing times.
- Delivery delays may occur due to weather, holidays, carrier operations, or unforeseen circumstances.
We strongly recommend placing orders in advance for birthdays, holidays, anniversaries, and other special occasions.
Shipping Restrictions
To maintain the quality and presentation of our gifts, certain products are not eligible for shipping.
The following items are available for local pickup or delivery only:
- Fresh flowers
- Balloons
- Highly perishable products
- Certain fragile or oversized arrangements
Important: Fresh flowers and balloons cannot be included in shipped gift baskets under any circumstances.
If your selected arrangement includes items that cannot be shipped, we will contact you to discuss available alternatives.
Delayed, Lost, or Damaged Shipments
We take great care in preparing and packaging every order. However, unexpected shipping issues may occasionally occur.
- Shipping delays caused by USPS, weather conditions, holidays, or circumstances outside our control may affect delivery times.
- If your package is delayed or missing, please contact us so we can assist with reviewing the shipment.
- If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photographs of the package and affected items.
- We will review reported issues and provide an appropriate resolution in accordance with applicable law.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and delivery information at checkout.
Please carefully review the recipient’s name, street address, apartment or unit number, ZIP code, and contact information before submitting your order.
Additional shipping or delivery charges may apply if an order must be redirected or reshipped due to incorrect information.
Refunds & Exchanges
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.
Due to the customized and made-to-order nature of our products, M Luxe Creations does not offer refunds or exchanges for changes of mind, personal preferences, or unwanted gifts.
This policy does not limit any rights or remedies required by applicable law, including those relating to damaged, defective, incorrect, or undelivered orders.
Questions About Your Order?
For shipping inquiries, delivery arrangements, or questions about your order, please contact us at (404) 640-6239.
Thank you for choosing M Luxe Creations. We appreciate your trust in us to make every gifting experience special.