Frequently Asked Questions
1. Are your gift baskets customizable?
Absolutely! Every M Luxe Creations gift basket is made to order. Customers can select preferred colors, themes, products, treats, and special details to create a personalized gifting experience.
2. Can I request specific products for my basket?
Yes! We welcome special product requests. Premium products, specialty items, and additional customization may result in extra charges.
3. How long does it take to prepare a gift basket?
Standard gift baskets require 5–7 business days for preparation. Please note that processing times do not include shipping transit times.
4. Do you accept rush or same-day orders?
Rush orders may be accommodated depending on availability. Same-day orders are not guaranteed, and additional fees may apply.
5. Do you offer pickup and local delivery?
Yes! We offer scheduled local pickup and delivery within our designated service area. Delivery fees may apply depending on your location.
6. Do you ship gift baskets?
Yes! Eligible gift baskets can be shipped. However, fresh flowers, balloons, and certain fragile or perishable items are not available for shipping.
7. Can I include a personalized message with my gift?
Of course! Customers may include a personalized message to make their gift even more meaningful.
8. Do you create gift baskets for men, women, and children?
Yes! We create personalized gift baskets for all ages and occasions, including birthdays, anniversaries, baby showers, graduations, holidays, housewarmings, and more.
9. Do you offer party favors and bulk orders?
Yes! We offer customized party favor packages for birthdays, baby showers, weddings, graduations, corporate events, and other celebrations. Packages begin at 10 favor bags.
10. How far in advance should I place my order?
We recommend placing standard gift basket orders at least 5–7 business days in advance and party favor orders at least 14 days before your event.
11. Can I choose the colors and theme for my party favors?
Absolutely! Customers may select their preferred colors and themes. Personalized labels, custom packaging, and specialty designs are available for an additional fee.
12. Do you offer refunds or exchanges?
All sales are final. Due to the customized and made-to-order nature of our products, M Luxe Creations does not offer refunds or exchanges for changes of mind or personal preferences. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours so we can review the issue. Any remedies required by applicable law will be honored.
13. What happens if a requested product is unavailable?
We may substitute an unavailable product with a comparable item of equal or greater value. We will contact you if a significant change to your order is necessary.
14. Can I make changes after placing my order?
Changes may be requested before preparation begins. Once products have been purchased or assembly has started, changes may not be possible.
15. Do you offer corporate gifting?
Yes! M Luxe Creations provides customized gift baskets and party favors for employee appreciation, client gifts, business celebrations, corporate events, and other special occasions.
16. Can I add balloons or fresh flowers to my order?
Yes! Balloons and fresh flowers are available as paid add-ons for local pickup or delivery orders only. These items cannot be shipped.
17. How do I pay for my order?
Full payment is required at checkout to confirm your order. All orders must be paid in full before preparation begins.
Still Have Questions?
We’re happy to help! Contact M Luxe Creations for additional information, custom requests, or assistance with your order.
Beautifully Curated. Thoughtfully Gifted. Unforgettably Luxe.